Delivery and Exchange

Delivery Information

SHIPPING METHODS


§  FREE DELIVERY 2 BUSINESS DAYS


Delivery within 1 to 2 business days + 24-48 hours to process the order. This option is available only for orders Selected item. But we have some promotional products and we can not give free delivery services. For those products we will charge you for delivery separately.


§  SHAPANZA NEXT BUSINESS DAY


Delivery within 1 business day + 24-48 hours to process the order. This options available for orders where amount above DHS 350/-. But we have some promotional products and we can not give free delivery services. For those products we will charge you for delivery separately.


§  SHAPANZA 2 BUSINESS DAY


Delivery within 1 or 2 business days + 24-48 hours to process the order. This options available for orders where amount below DHS 350/-.


§  SHAPANZA NEXT BUSINESS DAY


Delivery within 1 business day + 24-48 hours to process the order. This options available for orders where amount below DHS 350/-.


This shipping method available only for UAE but except some areas which is far from the city.

This shipping method is supported by NAX Express.

Not all warehouses support this shipping method; an alert will appear during checkout to notify users if the item is not eligible.

Not all orders qualify for this shipping method. Determination of eligibility will be made based on order weight and item dimensions.

This order methods not available for some promotional products; If order have extra charges for delivery, we will inform you during order creation or checkout time.

All orders may require 24-48 hours processing time before shipping.

com does not process orders during weekends.

No deliveries will be made on Fridays.

com does not guarantee same day shipping.

com does not offer International shipping options at this time.

Exact delivery times cannot be guaranteed.


ORDERS


§  PLACING AN ORDER


Placing an order can be done from the website, by telephone Shapanza. Should you place an order from the website, you have to be sure that personal data is correct and updated. Shapanza suggests the Customer to proof-read his/her form several times before validating an order. Shapanza is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.


§  PROCESSING TIME


You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Shapanza.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.


Bicycle Warranties  


We are giving our dearest customer to 3 days checking warranty of any bicycle expect expensive bicycles.


§  ORDER ACCEPTANCE POLICY


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Shapanza.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Shapanza.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.


§  ORDER ACKNOWLEDGEMENT


Shapanza.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Shapanza.com ID once your order has processed or changed status. You may also acquire your order status and other live updates by logging in to your account on our Web site.


§  CHANGE ORDERS


You may request a change to your order provided the order has not already been charged to your account. Please call us during Shapanza.com’s hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.


§  CANCEL ORDERS


You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call us during Shapanza.com’s hours of operation to request an order cancellation. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.


PAYMENT


Shapanza.com currently offers COD (“Cash on Delivery”) payments and Paypal. However, Cash On Delivery option is only applicable within United Arab Emirates. In order to protect the website visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user’s computer is/was infected with a virus or malicious software. Shapanza or its associated partners and employees cannot be held responsible in such a scenario or circumstance.


Shapanza reserves the right to refuse a delivery or honor an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. Shapanza.com also reserves the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.


INVOICE


The order form filled out online by the Customer cannot be considered as an invoice. Regardless of the purchase or payment methods, the Customer receives an invoice inside his/her parcel when it is delivered. A digital/hard copy of each invoice is registered in Shapanza data base.


SECURITY


Shapanza.com will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to information you may provide. If you have any queries or issues regarding security at Shapanza please contact support@Shapanza.com.


DISPUTES


If any dispute, claim, controversy or difference (including in relation to any tortious or statutory claim) (“Dispute”) arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.


In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Financial Centre – London Court of International Arbitration (“LCIA”), which rules (“Rules”) are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the LCIA court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the LCIA Court), the sole arbitrator shall be appointed by the LCIA Court. The seat or legal place of the arbitration shall be Dubai International Financial Centre in Dubai, UAE.


The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of Shapanza.com to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and Shapanza.com shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so..


LIMITATIONS OF LIABILITY


IN ALL CIRCUMSTANCES Shapanza.COM ‘S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Shapanza.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Shapanza.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Shapanza.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.


If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to Shapanza.com and Shapanza shall treat any such unauthorized use as subject to the Terms and Conditions of this User Agreement.


GOVERNING LAW


This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason..


In case of any disputes the law applicable would be based on the UAE Governing Law.


com will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE.

United Arab of Emirates is your company’s country of domicile.

We accept payments online using Visa and MasterCard credit/debit card in the (AED). If “Credit Card Online” is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase.

Pre Order

Pre-order is a service that lets you order a product before the official launch date.


Delivery:We aim to deliver pre-ordered products on the official launch date, provided that we have received and processed your payment. This is not always possible due to availability at our warehouse. Delivery charges may apply to all pre-orders unless otherwise stated. Standard Delivery timelines will apply from the moment the pre-ordered product is available. We reserve the right to cancel any order for reason that we may or may not disclose. Delivery date for the pre-ordered items may change without any prior notice or confirmation.

Payment:Payment must be made in advance to confirm your preorder. If for any reason you would like to cancel your order before shipment you must do so atleast 3 days before we dispatch your order.