Return and Exchange Policy

Return and Exchange Policy

All warranty periods indicated are from Shapanza.com,  Actual manufacturer warranty periods may very depending on product and manufacturer and may be longer than the warranty period covered by Shapanza.com. Please refer to the manufacturer's website or product manuals/packaging for more information.

To receive warranty service on your product, you must contact Shapanza.com by phone or email to address the problem. Our technical support team will be registering your complain and providing you a number which will be used for further services.

Shapanza.com will not cover any shipping charges for any products in case of return you have to pay delivery charges.

If the product is determined to be defective and it is covered by our warranty policy, you will be informed and when it will be ready will be shipped out as soon as possible or you will be informer by e-mail or phone.

For any defective products you will have to wait an estimated 1 day until Shapanza.com gets a replacement or repaired item back from the customer support.

If the product sent to us is not defective, you will be charged for shipping charges.

Refunds will be made through the original mode of payment selected at the time of order generation.

Please read your product warranty information carefully before ordering us.

There is no broken warranty and we cannot accept any replacement after 3 days. Incase of any technical issue we will fix it.

CUSTOMER SATISFACTION (STANDARD RETURN POLICY)

  • Return for refund within: at the time of delivery
  • Return for replacement with in: 1 day
  • Restocking Fee:  Yes

This is our Standard Return Policy. Items covered by this policy must be returned within same day of the delivered date. Will be applied Restocking Fee 100 AED with each bike. For more details and policy please visit Customer satisfaction policy.

PROMOTIONAL, DEALS, SALE, DISCOUNT AND SELLING WITH SUPER LOW PRICE PRODUCTS STANDARD RETURN POLICY

  • Return for refund within: no
  • Return for replacement with in: 1 day
  • Restocking Fee:  Yes
This is our Standard Return Policy for Promotional, Deals, Sale, Discount and Selling With Super Low Price Products. Items covered by this policy must be returned for replacement within same day of the delivered date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.

No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or superlow price.